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Masergy gives us the lowest possible latency you can get on the market today. 100% availability for cloud connections Masergy commits to 100% service availability for direct cloud connections architected for redundancy. Proactive credits on availability SLAs Masergy proactively credits clients after a service availability SLA is not met–it’s automatic. 100% availability for SD-WAN sites Masergy commits to 100% service availability for SD-WAN sites configured for high availability. 100% packet delivery Masergy commits to 100% in-sequence packet delivery (Edge-to-Edge). < 1 millisecond of jitter The lower the jitter the better, and network jitter averages around 1/20th of a millisecond (0.02). 5 minute notification Masergy will proactively notify you of a service outage within 5 minutes of verification.