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Cloud Native Platform High performance, scalability, and flexibility with proprietary cloud architecture. Agents can log in from anywhere. Superior Quality Management Analyze surveys to improve customer satisfaction and adjust your CX strategy accordingly. Leverage agent call recording and whisper to coach and guide agents for optimal CX. Advanced Call Routing & Ring Strategies Skills Based Routing Queue Call Back Round Robin Sequential Ring Calls per Agent Agent Talk Time Longest Idle Reporting Suite Comprehensive suite of reports available with multiple outputs, graphics, and scheduling including: View Reports on Queues Queue Groups SLAs Customer Satisfaction Agent Performance Agent Activity Custom Alerts Traffic and more