Customer Experience

Run your product, marketing, and ops on a flexible, AI native platform. Centralize data, design interfaces, and automate workflows with AI that lives inside your base for categorization, summaries, drafting, and decision support. Start fast like a spreadsheet, scale like a database, and add assistants or agents that save hours each week. Trusted by high growth teams that need real time collaboration and enterprise level controls.

Zoom Workplace Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion. Streamline communications with Zoom Meetings, Team Chat, Phone, Mail, Calendar and Scheduler Improve productivity with Zoom Whiteboard, Docs, Clips, Task and Surveys Optimize office experiences with Zoom Rooms, Workspace Reservation, Visitor Management and Digital Signage Increase employee engagement with Workvivo Zoom Business Services Leave a lasting impression on your customer doesn’t start post-sale; it starts from their first interaction with your brand. The Zoom Business Services suite helps you build lasting and loyal relationships at every stage of the customer journey. Engage customers with Zoom Contact Center, Virtual Agent and Workforce Engagement Management. Create unforgettable experiences with Zoom Events and Webinars Improve sales with AI-powered conversation analytics through Revenue Accelerator

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward

Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. The breadth of our global reach and the depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market sector on six continents.

Commerce.AI platform helps activate unstructured data to build next-gen customer experiences. Our unique technology, which is powered by thousands of pre-built machine learning models, processes and extracts business insights from voice, chat, text, and video data. We turn unstructured data into smart automation using enterprise-grade generative AI technology tuned specifically for your industry.

Empower your business with seamless CCaaS Deployment by InflowCX. We prioritize the successful deployment of your technology investment, tailored to your business needs and timeline. Trust us to execute your CCaaS or UCaaS vision, delivering efficient and effective technology deployment.

Infobip Answers helps build intelligent chatbots to engage, support, and generate leads. You can automate customer support and reduce costs with our no-code virtual assistant. Our fully-encompassed chatbot-building platform enables you to create highly customized chatbots across preferred channels.

With more than 20 years of experience in offering flexibility, scalable talent, and meaningful work, Liveops has been improving the lives of its agents, clients, and employees by creating endless opportunities. Virtual-flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, tax, telecom, and government to trust Liveops to deliver a fully scalable enterprise workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

CallTower’s Zoom phone empowers companies to make their #1 asset, people, connected, productive and happy by keeping information flowing across teams, time zones and projects, and giving team members the flexibility to work together from anywhere. We deliver a unified, simplified, fast and high-quality Zoom Calling experience that allows you to redirect your existing voice circuits, trunks and DIDs to the Zoom cloud.

CBTS offers multiple Contact Center–as-a-service solutions with leading industry partners Cisco and Five9. We are a best-in-class, cloud-based contact center platforms that allow businesses to create a dynamic, reliable, omnichannel experience for their customers. Our solutions are designed to provide maximum flexibility, allowing businesses to quickly scale the number of agents they need to accommodate seasonal or changing business needs. With CBTS’ expertise, reliability, and scalability, clients are provided visibility into the end-to-end customer journey across multi-contact channels without a large capital outlay or ongoing asset management.