Customer Experience

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward

Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. The breadth of our global reach and the depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market sector on six continents.

Commerce.AI platform helps activate unstructured data to build next-gen customer experiences. Our unique technology, which is powered by thousands of pre-built machine learning models, processes and extracts business insights from voice, chat, text, and video data. We turn unstructured data into smart automation using enterprise-grade generative AI technology tuned specifically for your industry.

Empower your business with seamless CCaaS Deployment by InflowCX. We prioritize the successful deployment of your technology investment, tailored to your business needs and timeline. Trust us to execute your CCaaS or UCaaS vision, delivering efficient and effective technology deployment.

Infobip Answers helps build intelligent chatbots to engage, support, and generate leads. You can automate customer support and reduce costs with our no-code virtual assistant. Our fully-encompassed chatbot-building platform enables you to create highly customized chatbots across preferred channels.

With more than 20 years of experience in offering flexibility, scalable talent, and meaningful work, Liveops has been improving the lives of its agents, clients, and employees by creating endless opportunities. Virtual-flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, tax, telecom, and government to trust Liveops to deliver a fully scalable enterprise workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

CallTower’s Zoom phone empowers companies to make their #1 asset, people, connected, productive and happy by keeping information flowing across teams, time zones and projects, and giving team members the flexibility to work together from anywhere. We deliver a unified, simplified, fast and high-quality Zoom Calling experience that allows you to redirect your existing voice circuits, trunks and DIDs to the Zoom cloud.

CBTS offers multiple Contact Center–as-a-service solutions with leading industry partners Cisco and Five9. We are a best-in-class, cloud-based contact center platforms that allow businesses to create a dynamic, reliable, omnichannel experience for their customers. Our solutions are designed to provide maximum flexibility, allowing businesses to quickly scale the number of agents they need to accommodate seasonal or changing business needs. With CBTS’ expertise, reliability, and scalability, clients are provided visibility into the end-to-end customer journey across multi-contact channels without a large capital outlay or ongoing asset management.

LiveVox's Automatic Call Distributor (ACD) is a key component of our cloud-based contact center platform, designed to efficiently route incoming calls to the most appropriate agents based on predefined criteria. We helps optimize call handling by directing calls to the right agents, reducing wait times, and enhancing customer service. Our ACD functionality is part of our omnichannel Cloud Contact Center (CCaaS) platform, which caters to small and medium businesses seeking to automate customer support across various communication channels for improved customer satisfaction.

Nextiva Call Center is a cloud-based solution that provides a fully integrated ticketing helpdesk, live chat, SMS, and call center dashboard. We allow call center agents to be located in an office or even from the convenience of their home. We also allow you to run reports immediately and view real-time performance details on agents and call queues, including key performance indicators such as average wait time. Our solution offers VoIP and CRM integrations, which allow you to connect Nextiva's cloud call center software to your favorite apps. With Nextiva's award-winning customer service, you can get 24/7 access to customer support and and self-service options with a VoIP call center system.