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Customer Engagement Deliver impactful experiences that influence customer behavior and drive strategic business outcomes at scale. Customer Preference Dramatically increase preference capture, by selection or inference, from within your conversational interactions. Customer Care and Billing Predictably Influence and administrate payment performance across all channels. Call Center Deflection Proactive communications reduce call center costs by informing customers of the right information at the right time. Emergency Communications Deliver personalized interactions with automated escalation during critical events at scale. Omnichannel Engagement Influence and administrate the buyer journey with transformational orchestration.