How It Works
Vetted and Trained Technicians
- Rigorous Onboarding - For new technicians, we conduct background checks and look for soft skills to ensure they are professional, reliable, and accurate.
- National Network - Wherever your locations may be, we have a qualified technician nearby.
Help Desk support solutions include:
- A dedicated help desk system customized for your team.
- 24/7/365 support model — providing help desk support day, night, and on weekends.
- A live person takes care of your needs and is trained in your company’s specific knowledge base.
- Each caller gets the same positive help desk service each and every time.
- Fast, enjoyable and consistent conversations are key.
Fulfillment Center
Netfor provides more than a pick, pack, and ship solution. We also repair items, configure software, wipe hardware, and ship to mobile destinations from our ISO 9001:2015-certified warehouse.
Customer Service Call Center
We are 100% onshore with staff in multiple locations nationwide.