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Hosted VoIP Your phone system only requires an Internet connection, with no need for a phone line. Providers also offer a "soft phone,” or an application for both your computer and mobile device. Actual phones are still an option, but they are not required. Analytics Visibility into all incoming and outgoing calls, including the ability for live call monitoring and call recording. Collaboration tools Providers leverage resources such as Microsoft Teams to allow colleagues and committees to collaborate on documents and other tasks. Fax Send and receive faxes from any device. Chat services Interact with customers, prospects, and coworkers in real time with internal and external business chat services. Video conferencing services Video web conferencing services are available by multiple providers that have their own unique ways of simulating the feeling of an in–person meeting and providing an intuitive virtual meeting experience.