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Nextiva IVR & Virtual Agents

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How It Works

Advanced IVR incorporates the latest telephony advancements that help companies enhance the customer experience and elevate the brand value for their company by connecting with their customers in new ways: Voice Commands Enable callers to route themselves (e.g. “Connect me to Tech Support”). Text-to-Speech Quickly convert text to human-like speech for customizing call flow scripts. Voice Biometrics Verify callers by their voice imprint instead of answers to security questions (e.g. mother’s maiden name, make of the first car, and so on) to enhance secure authentication. Natural Language Process (NLP) Leverage Google Cloud and IBM Watson technology to turn mundane interactions between callers and the Virtual Agent into more natural conversational interactions. Payment Card Industry Data Security Standard (PCI DSS) Level 1 Compliance Securely manage credit card payments while protecting customer privacy and avoiding heavy fines for non-compliance.

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What Is Interactive Voice Response (IVR)?

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