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Track & Measure Everything Understand your customers in real-time. Every customer goes through an individual journey and knowing how they feel is important to the success of any business. Track & measure everything. Know How They're Feeling Analysis engine allows you to see how each customer feels about your product or business in real-time by automatically analyzing phone, email, chat, and SMS communications. Survey Everyone Collect customer and employee feedback automatically after every interaction through your website, email, or SMS. Use Smart Automation Engage each customer at the right time with the right message based on individual interactions or historical insight gathered over time. Create an amazing and predictable customer experience to retain customers and increase sales. View. Analyze. Act. Make better decisions with visual, interactive, and analytical tools. Easily recognize your business trends.