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Customized UCaaS and Call Center solutions that meet all of your needs. - Advanced Call Management Features - Advanced custom call flows - Attended transfer - Barge, whisper & eavesdrop / silent monitor - Custom star codes - Data/Analytics dashboards Collaboration - Audio conference bridge - IM with presence, chat - Video meetings (chat, screen share, ad hoc, flexible scheduling) Company Administration - Company number - Extension monitoring - Flexible numbering plan - Multisite support - Number porting Customer Service - 24/7 North American customer support - Dedicated Customer Success Managers - SLAs - White glove onboarding Mobility Features - Desktop app - Mobile app for iOS and Android - Call Center Add-On - Abandon call counter (admin portal & Qstats reporting) - Call recording in the call center - Desktop and voice real-time reporting with agent and manager dashboards - Estimated wait time (queue-based)