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Ooma Office Essentials Ooma Office Essentials includes more than 50 business phone features. In addition to capabilities like Call Forwarding, Do Not Disturb, Caller ID, Speed Dial and Voicemail, the Essentials plan also gives you: Virtual Receptionist Mobile App One Free Toll-free Number Ring Group Music on Hold Virtual Fax Ooma Office Pro Ooma Office Pro is our most popular plan for good reason. It gives you all the features of Ooma Office Essentials, plus: Desktop App Videoconferencing Call Recording Enhanced Call Blocking Voicemail Transcription Call Analytics Caller Info Match Dynamic Caller ID Expanded Extension Monitoring Expanded Call Park Audio Conference Call Participants Advanced Ring Groups Ooma Office Pro Plus Ooma Office Pro Plus delivers the best value since it provides every feature in the Ooma Office Essentials and Ooma Office Pro plans, plus these advanced capabilities: Call Queuing CRM Integration Hot Desking Find Me, Follow Me Expanded Videoconferencing Options