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Evaluate customer interactions, extract actionable insights and deliver personalised coaching all within your contact center solution Just 3% of customer interactions are currently evaluated in contact centers and even less are acted upon. With Puzzel Quality Assurance, you can monitor the customer interactions that matter most to your business, extract key, actionable insights, and deliver personalised coaching programmes that have a real impact on your agent performance and improve customer experience. - Identify conversations that need attention based on customer feedback, performance data and text analytics. - Build flexible, multi-channel scorecards that reflect your company’s unique values and standards. - Engage agents with their own personalised performance dashboard and coaching programme. - Track all quality and performance data on a single dashboard and build your own reports.