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Zinc automates routine tasks and enhances collaboration by using bots to route and track requests, ensuring no task slips through the cracks. Chatbots intelligently direct inbound requests to experts, send reminders, and escalate issues as needed. Automation also manages user groups and attributes, adding team members to relevant conversations. Analytics offer insights into communication trends, revealing inefficiencies and areas for improvement. Service leaders can track engagement, optimize processes, and maintain accountability with enterprise-grade security and compliance. Zinc's remote service features enable field technicians to access information instantly via text, voice, video, and location sharing. Integration with tools like Box, Google Drive, and Salesforce ensures seamless collaboration across the service team.