How It Works
Key Benefits of LiveVox WFO/WEM
WFO solutions are completely integrated into, and accessible through, the LiveVox platform for rapid activation and ease of use.
Call and Screen Recording
Capture 100% of interactions, wherever your agents are based. Easily search, play, score, and report on synchronized call, screen, and multichannel recordings, and drop in on calls live. Recordings are securely stored in the LiveVox cloud and are accessible and distributable intraday via any modern web browser.
Agent Scheduling
The LiveVox Agent scheduling tool allows you to automate schedules by balancing shift rules, work hours, breaks, off times, and the skills of your personnel. You can distribute the schedule to your whole team within the platform, introduce real-time updates, and enable your staff to swap shifts independently