Puzzel Contact Center as a Service (CCaaS)

Intercom is the next generation customer service platform, built for an AI-first world. Join Intercom’s Early Stage Program to receive a 100% discount. Get a direct line to your customers. Try the only complete AI-first customer service solution. Intercom is the only solution that combines a help desk + AI chatbot + proactive support tools into one seamless platform. Help Desk Maximize productivity with one central workspace that connects your Inbox, Tickets, and Help Center. AI chatbot Fin, our breakthrough AI bot, uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly. Proactive Support Onboard, educate, and notify your customers with in-context, automated messages—cutting support volume and keeping customers happy.

The time you spend waiting on installation, outages, and maintenance is time taken away from your customers, employees, and business. That’s why Altice Business has built Lightpath Internet on a 100% fiber network that we own, operate, and maintain ourselves. We provide a MEF-CECP-certified connection right to your building, with flexible options that deliver exactly what your business needs — and simple scalability to grow into the future. Choose from Metro-Ethernet and Optical Transport options ranging from 20Mb to 10Gb, plus features including Internet Redundancy and Backup Power. Every option includes 24/7 coverage from our local technicians and phone support — all on one simple, predictable bill.

We provide Network Monitoring from our NOC located in Colorado with “live” service techs ready to assist. We offer 24/7 service with notification for circuits at risk and hourly updates. We order and manage routers at a minimal charge along with offering a full complement of managed services to our clients. Our products include MPLS, Ethernet, Dedicated Internet Access, IP VPN, Private lines, Ethernet Layer 2 connections, and NNI -Layer 3 Interconnect.

Armstrong Telecom offers high-speed internet, digital HD cable TV, and home telephone services over their broadband network. Additionally, we are committed to providing reliable and safe services, with a focus on customer satisfaction and network integrity. We also offer business telecommunications services, such as hosted voice, VoIP telephone systems, SIP trunks, and business mobile solutions. Furthermore, we aim to deliver innovative products and local customer service, and they are involved in the Affordable Connectivity Program (ACP).

BCE Global – USA’s full portfolio of wholesale telecommunication products and services has everything you need to quickly grow your business and extend your network into Canada. That includes industry-leading voice, broadband, hosting, co-location, and IP wholesale solutions across Canada and at key “meet me” points in the U.S. and Europe. It makes it easy to create a service presence in Canada with minimal capital and operating costs. You can connect to geographically dispersed locations without having to standardize and manage multiple suppliers and processes and maintain your reputation for delivering high-quality services to your end customers.

Every BCN technology solution starts with the perfect access plan. Our vast portfolio of broadband options delivers availability, affordability, security, and speed, courtesy of our industry-leading network partners. Whether you’re working with DSL, fiber, cable, or wireless we’ll find a custom solution that checks all the boxes. And when continuous internet access is non-negotiable, BCN’s Dedicated Internet Access solutions deliver a stable, secure, tailored connection. Either way, with access secured, you can add the managed, cloud, and wireless technology to take your business to the next level.

Bigleaf Networks Business VoIP empowers seamless, dependable connections to cloud-based productivity, innovation, education, and communication. Our advanced technology and dedicated team bridge businesses to a realm of boundless opportunities. With Bigleaf, businesses can now enjoy a superior VoIP experience, even over standard Internet connections like cable and DSL. We vigilantly monitor each circuit for packet loss, latency, and jitter, responding promptly and effectively to any issues we detect, and ensuring uninterrupted communication.

Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. The breadth of our global reach and the depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market sector on six continents.

BluIP Advanced Call Center is built to help your contact center succeed and communicate with customers more effectively. Your call center application is integral to your business. Cloud-based call center applications deliver a money-saving, pay-as-you-go pricing model with no in-house hardware investment or related IT infrastructure and maintenance expenses. With an intelligent suite of features, our advanced contact center enables you to design a successful contact center to meet your specific needs.

BridgeConnex will design a solution that is fast and flexible and meets your specific company’s needs. With access to the strongest telecommunications providers and a reputation for excellence within the industry, our creative, visionary staff will work with you to build a network best suited to your company’s needs and budget.