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An SMS Service Tailored to your Needs Puzzel’s SMS services are delivered via Puzzel SMS Gateway. Puzzel SMS can also integrate with your internal systems, such as the Puzzel Contact Centre and Puzzel Ticketing. Puzzel SMS Gateway supports most known protocols for integration with in-house systems. Integrate SMS into your Contact Centre Integrating SMS into your contact centre solution offers endless possibilities – from mass communication to personalised customer interactions and automated messaging via smart bots and rule-based solutions. SMS in Puzzel Ticketing Puzzel Ticketing supports inbound SMS as a channel. This is especially useful for making sure sales leads generated by mass communications are manually followed up. Puzzel SMS has its own Ticket Rules Management system for rule-based and automatic processing of inbound SMS. Puzzel Ticketing also has a campaign module for mass SMS distribution.