Deliver personalized experiences with AI, actionable insights & empowered teams. Capabilities to create deeper relationships Give agents what they need to make every customer feel like they matter most—all in a single desktop view. - AI Speech Analytics & Noise Removal: Help agents & customers find a quicker, clearer path to resolve each call. - Attribute-Based Routing: Ensure every customer is matched with the agent best suited to their needs. - Workforce Engagement tools: Empower agents to be their best with in-call monitoring & live coaching. Give supervisors the tools they need to be effective coaches. - Automation & self-service: Give customers freedom to choose their experience. Reduce repetitive & routine calls for agents.

Businesses today are already “in the cloud.” There are a multitude of cloud-based apps for finance, sales, CRM, HR, and more. Maximizing the cloud’s potential means using it as a set of tools to compose the total experience and drive more business. The foundation for Avaya OneCloud is the Avaya Media Processing Core, which moves media processing from edge devices to the cloud. Further, it enables our industry-leading technology of CCaaS, UCaaS, CPaaS, and Workstream Collaboration to act together as one solution. And it accelerates AI innovation by allowing the same technology to be used across the entire portfolio — an innovation that can be layered on top of existing assets to connect with cloud capabilities.