ServiceMax Zinc connects technicians in real-time with the people and information needed to confidently get the job done quickly and correctly, allowing organizations to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Efficient service resolution is a key success indicator for you and your customers. To power efficient service resolution, your technicians need to connect with the people and information that can help them solve issues quickly. This includes having a way to receive the right knowledge at the right time, right away.