Nextiva Call Center is a cloud-based solution that provides a fully integrated ticketing helpdesk, live chat, SMS, and call center dashboard. We allow call center agents to be located in an office or even from the convenience of their home. We also allow you to run reports immediately and view real-time performance details on agents and call queues, including key performance indicators such as average wait time. Our solution offers VoIP and CRM integrations, which allow you to connect Nextiva's cloud call center software to your favorite apps. With Nextiva's award-winning customer service, you can get 24/7 access to customer support and and self-service options with a VoIP call center system.

Nextiva is a VoIP (Voice over Internet Protocol) company that offers a comprehensive suite of cloud-based communication tools, primarily emphasizing VoIP services. Our platform provides a single hub for engaging customers and collaborating with team members. Our services include business VoIP phone systems, and team collaboration tools for video conferencing, messaging, and event planning. Our offerings are designed to help businesses communicate and collaborate effectively, with features such as unlimited calling throughout the U.S. and Canada, free online faxing, toll-free numbers, and Microsoft and Google contact integrations.

Nextiva VoIP completes phone calls using the internet instead of using the analog telephone system. The biggest difference is that you can work anywhere without running wires or expensive hardware. A VoIP phone system offers built-in functionality such as a mobile app, video conferencing, and voicemail-to-email delivery, and more. You can also get a complimentary toll-free number as well. Today's VoIP solutions don't require any bulky equipment, PBX hardware, or technical training.

CCaaS is short for Contact Center as a Service. It's a cloud-based method for customer communication suitable for businesses of all sizes. It consolidates several tools to interact with your customers. Nextiva CCaaS lets you customize every aspect of the customer experience. Some notable features found in CCaaS offerings include: -Call queueing to increase agent productivity and customer satisfaction. -Interactive Voice Response (IVR) for routing calls. -Call recording to listen to calls between agents and customers. -Call analytics to uncover trends and aid in workforce planning.

Nextiva NextOS is a platform that allows companies to connect all communications channels with Nextiva’s business applications. We eliminate the need for several siloed, individual applications. The NextOS platform provides ready-made solutions to help organizations operate with a centralized view of their customers. More business applications are available that address the top challenges of our customers. Companies can grow faster by using NextOS for their phone system, sales, helpdesk, automation, and collaboration software. The platform’s integrations give you the freedom to use our platform at your own pace. We also provide ready-made solutions to help organizations operate with a centralized view of their customers.

At Nextiva, they highly value the security and privacy of every user. The Nextiva core platform, NextOS, resides in data centers across North America with the highest security protocols and is connected with dual OC48 (2.5 Gbps) rings to create a redundant call network path. They also deploy best-of-breed equipment that protects the network from security breaches. The data centers are SSAE 16 certified, SOC II audited, and offer PCI-DSS certification. Each data center has a dedicated power grid with sophisticated energy consumption to guarantee 100% up-time.

With the emergence of low-cost broadband, SIP trunking is rapidly becoming the standard for business premises phone system communication. The Nextiva SIP trunking solution allows businesses to experience communications that are cost-effective and feature-rich while enjoying an enhanced voice calling experience. We have proven to increase return on investment and save companies money on local and long-distance calling. We can enable customers to take the calls that are important to their business while filtering out the interruptions so they can stay focused on what’s important – the clients.

Nextiva provides a video conferencing solution with its business phone service, allowing users to have real-time video meetings, screen sharing, live webinars, and more. The cloud-based software enables easy setup and use, and it works instantly without any further settings. Nextiva's video conferencing is backed by world-class network security, and it is integrated into the NextivaONE software, which includes text-based chats and file sharing while in the video meeting. Built on the same technology as VoIP phones, team video calls are easy and fast to set up. Unlike phone calls over landlines, video lets you fully express yourself. Group video calls enable your team to collaborate on your existing VoIP solution.

Nextiva Hosted PBX (Private Branch Exchange) is a telephone switching system that’s accessible over a network in the cloud. Because it’s cloud-based, access to this telephony solution happens entirely over the internet, cutting down on hardware and software costs. It is a private branch exchange that operates in the cloud. Run your company's entire phone system on your existing internet connection. Manage your VoIP phone system without any of the hassles of an on-premises PBX system. Transitioning to cloud PBX is your first step toward unified communications. Enjoy more benefits and features than a traditional PBX system.

Advanced Interactive Voice Response (IVR) is a web-based system used for building complex call handling and messaging solutions. It includes a comprehensive applications library that integrates speech recognition and Application Programming Interface (API), as well as Google Cloud and IBM Watson technologies to increase productivity, streamline processes, and improve customer satisfaction, ultimately increasing the bottom line. Cloud-based Virtual Agents help automate interactions between organizations and their customers while augmenting the use of human agents. Virtual Agents, powered by artificial intelligence, autonomously handle routine and repetitive transactions, increasing the time for live agents to handle more complex calls.

NextivaONE brings all of your customer and team communication tools in one place. This platform allows companies to connect all communication channels together with Nextiva's business applications. It eliminates the need for several siloed, individual applications. It also provides ready-made solutions to help organizations operate with a centralized view of their customers. Know how customers feel at any moment by tracking every interaction with your business and sharing customer information in real-time across your entire business to empower everyone to make better decisions.

Unified Communications (UC) integrates many communications such as phone, chat, and video conferencing. It enhances productivity and provides ways to interact across different communication channels. Unified Communications as a Service streamlines communication solutions across the enterprise. It provides real-time video conferencing, chats, SMS, and even contact center capabilities. Since UCaaS works over the internet, you don’t need any extra VoIP hardware to serve customers. UCaaS providers are responsible for security, backend configuration, and telephony functions.