Zoom Workplace Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion. Streamline communications with Zoom Meetings, Team Chat, Phone, Mail, Calendar and Scheduler Improve productivity with Zoom Whiteboard, Docs, Clips, Task and Surveys Optimize office experiences with Zoom Rooms, Workspace Reservation, Visitor Management and Digital Signage Increase employee engagement with Workvivo Zoom Business Services Leave a lasting impression on your customer doesn’t start post-sale; it starts from their first interaction with your brand. The Zoom Business Services suite helps you build lasting and loyal relationships at every stage of the customer journey. Engage customers with Zoom Contact Center, Virtual Agent and Workforce Engagement Management. Create unforgettable experiences with Zoom Events and Webinars Improve sales with AI-powered conversation analytics through Revenue Accelerator

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Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. The breadth of our global reach and the depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market sector on six continents.

Broadvoice GoContact is a 100% cloud-based contact center solution designed to help businesses that need a fast, efficient & easy-to-use self-service Contact Center solution. We provide an omnichannel CX for efficient technical support, customer service & sales assistance, helping businesses reduce technological complexity while maximizing the ROI of business conversations. We require fewer IT resources to deliver technology that transforms the communication & collaboration of business operations & is designed with redundancy & resiliency, leveraging the latest programming architecture. We help increase customer satisfaction by boosting powerful features like Agent Assist, Outbound Campaign Dialing & support over voice, email or chat.

CallTower’s Zoom phone empowers companies to make their #1 asset, people, connected, productive and happy by keeping information flowing across teams, time zones and projects, and giving team members the flexibility to work together from anywhere. We deliver a unified, simplified, fast and high-quality Zoom Calling experience that allows you to redirect your existing voice circuits, trunks and DIDs to the Zoom cloud.

CBTS offers multiple Contact Center–as-a-service solutions with leading industry partners Cisco and Five9. We are a best-in-class, cloud-based contact center platforms that allow businesses to create a dynamic, reliable, omnichannel experience for their customers. Our solutions are designed to provide maximum flexibility, allowing businesses to quickly scale the number of agents they need to accommodate seasonal or changing business needs. With CBTS’ expertise, reliability, and scalability, clients are provided visibility into the end-to-end customer journey across multi-contact channels without a large capital outlay or ongoing asset management.

Commerce.AI platform helps activate unstructured data to build next-gen customer experiences. Our unique technology, which is powered by thousands of pre-built machine learning models, processes and extracts business insights from voice, chat, text, and video data. We turn unstructured data into smart automation using enterprise-grade generative AI technology tuned specifically for your industry.

Designed in the Nordics, Puzzel Contact Center as a Service (CCaaS) platform provides all the tools, channels, and functionality needed to simplify the complex. Automation ensures that agents’ time is spent more productively, data analytics provide managers with precious insights, and most importantly, customers receive a quicker, more convenient resolution. Our platform offers customers a seamless experience across all channels using the latest cloud-based technologies. Customers can quickly move across channels or from self-service to assisted service without ever-changing devices or experiencing any disconnection.

SMS is an effective way to communicate with your customers and employees. Puzzel SMS enables you to use SMS for both personal communication and mass communication, providing a positive user experience. It is a robust service and our customers send and receive several hundred million messages every single year. It is a simple and user-friendly service that enables you to communicate with your customers in a fast and effective way. It offers endless possibilities —from mass communication to personalised customer interactions and automated messaging via smart bots and rule-based solutions. Puzzel can deliver SMS to virtually anywhere in the world.

Enhance customer experience and boost productivity with real-time control using Puzzel Digital Engagement. Gain full control over your channels, aligning customer intent, context, and service availability to guide them seamlessly along the most suitable service path. With a proactive connection to the visitor's digital journey, this solution empowers you to optimize customer experience while driving service and sales productivity to new heights.

Improve customer experience & boost sales with Puzzel Sales Intelligence. Studies have shown that 60% of customers feel a disconnect between service and sales teams, which impacts satisfaction and revenue. Our solution helps streamline messaging, product info, and vital details for a cohesive experience across touch points. We eliminate inconsistencies, empower teams, and unlock growth potential.

Puzzel WFM (Workforce Management) takes the guesswork out of forecasting and scheduling. By using historical data captured directly from your contact centre, you can generate accurate forecasts and create schedules that will ensure your contact centre is always efficiently and effectively staffed. The scheduling process is reduced to just minutes, rather than days, and can be completed in a single application accessible on any device, at home or in the office.

Empower your business with seamless CCaaS Deployment by InflowCX. We prioritize the successful deployment of your technology investment, tailored to your business needs and timeline. Trust us to execute your CCaaS or UCaaS vision, delivering efficient and effective technology deployment.

Infobip Answers helps build intelligent chatbots to engage, support, and generate leads. You can automate customer support and reduce costs with our no-code virtual assistant. Our fully-encompassed chatbot-building platform enables you to create highly customized chatbots across preferred channels.

With more than 20 years of experience in offering flexibility, scalable talent, and meaningful work, Liveops has been improving the lives of its agents, clients, and employees by creating endless opportunities. Virtual-flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, tax, telecom, and government to trust Liveops to deliver a fully scalable enterprise workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

LiveVox's Automatic Call Distributor (ACD) is a key component of our cloud-based contact center platform, designed to efficiently route incoming calls to the most appropriate agents based on predefined criteria. We helps optimize call handling by directing calls to the right agents, reducing wait times, and enhancing customer service. Our ACD functionality is part of our omnichannel Cloud Contact Center (CCaaS) platform, which caters to small and medium businesses seeking to automate customer support across various communication channels for improved customer satisfaction.

LiveVox Unified CRM (U-CRM) syncs information across systems to keep the customer at the center of every interaction. It helps in centralising and standardising key customer information and interaction history, across all communication channels and applications, into a single database. It creates unified customer profiles with insight across the entire customer journey for improved targeting and segmentation.

LiveVox WFO/WFM powers you with Modern Workforce Management (WFM), to plan and execute intelligent, data-driven staffing strategies. It helps keep your workforce engaged, happy, and high performing, and operates an agile, dynamic, and collaborative workplace. It also empowers agents to improve their job satisfaction by providing scalable digital training and performance feedback. You can also access data-driven insights that can mitigate regulatory risk and increase efficiency while decreasing costs.

LiveVox’s full CCaaS suite is purpose-built specifically for contact centers and integrates Omnichannel, WEM, Analytics and AI into a powerful command center that gives you complete control over contact center performance. LiveVox is made by and for contact center strategists. All of our tools are designed to be easy to use, without the need for in-house technical expertise. The core platform, as well as a vast range of additional capabilities, can be configured and activated rapidly and we offer ongoing strategic and technical support.

Nextiva Call Center is a cloud-based solution that provides a fully integrated ticketing helpdesk, live chat, SMS, and call center dashboard. We allow call center agents to be located in an office or even from the convenience of their home. We also allow you to run reports immediately and view real-time performance details on agents and call queues, including key performance indicators such as average wait time. Our solution offers VoIP and CRM integrations, which allow you to connect Nextiva's cloud call center software to your favorite apps. With Nextiva's award-winning customer service, you can get 24/7 access to customer support and and self-service options with a VoIP call center system.